Forget Dr Google, Meet Dr ChatGPT:The Future of AI-Driven Health Information

25 February 2025

Forget Dr Google, Meet Dr ChatGPT:The Future of AI-Driven Health Information

Forget Dr Google. Say hello to Dr ChatGPT. A recent article in The Medical Journal of Australia shows that nearly 9.9% of Australian adults have already turned to ChatGPT for health-related information in the past six months. In our digital age, where chatbots are part of everyday online shopping and platforms like HealthDirect offer symptom checkers, it’s hardly surprising that consumers are now exploring AI for medical advice. But as we welcome this technological shift, critical questions arise about how AI can support patients today and in the future—and whether it can truly solve our healthcare access challenges.

ChatGPT, a generative AI tool, offers personalised responses that mimic human conversation. Its potential to provide tailored health information instantly is one of its most exciting aspects. For many, particularly those facing long wait times or barriers to accessing traditional healthcare services, an AI-driven tool could become a vital resource. Imagine receiving immediate answers about your symptoms, treatment options, or general health advice without having to schedule an appointment. Such convenience could greatly alleviate some of the pressures on our overstretched healthcare system.

However, while the promise of AI in healthcare is enormous, there are significant caveats to consider. Unlike dedicated medical platforms such as HealthDirect’s symptom checker—which is programmed by healthcare professionals—ChatGPT is a general-purpose tool. Many users may not fully understand how it works or the risks involved in relying on AI for health advice. There is a genuine concern about the accuracy of the information provided. Misinformation, even if unintentional, could lead to inappropriate self-diagnosis or delays in seeking proper medical care. So while ChatGPT may increase access to health information, it also highlights the urgent need for robust guidelines and public education on using AI safely in healthcare.

The integration of AI into health services also raises broader issues about trust, accountability, and the evolving role of clinicians. As more patients turn to tools like ChatGPT, healthcare providers must be prepared to address questions about these technologies and guide their patients in interpreting AI-generated advice. The balance between technological convenience and professional oversight is delicate. If AI tools are to become part of mainstream healthcare, systems must be put in place to ensure that they complement rather than replace the nuanced expertise of medical professionals.

The potential of AI like ChatGPT to transform patient care is undeniable. With its ability to offer instant, personalised information, it could democratise access to health advice, particularly for individuals in remote or underserved areas. However, it is imperative that both consumers and healthcare providers remain vigilant about the limitations and risks associated with relying solely on AI-generated information.

As we move forward into this new era of digital health, the key will be harnessing the benefits of AI while safeguarding patient safety and ensuring quality care. In the coming years, with further advancements and tighter regulatory oversight, tools like ChatGPT may well become indispensable partners in healthcare—improving access, enhancing patient engagement, and ultimately, contributing to better health outcomes for all Australians.